Accenture and SNCF deliver passenger focused systems for Italy’s NTV
First publishedon www.ITSInternational.com
Management consulting and technology company Accenture and Rail Solutions, an SNCF subsidiary, have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV), including an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
Having chosen Navitaire Rail’s hosted reservation solution, developed by Accenture subsidiary Navitaire, NTV awarded its implementation to Accenture and Rail Solutions.
Navitaire Rail is a passenger sales and management solution which integrates the ticketing and travel process across internet, call centre, travel agency and mobile channels, and provides rail station check-in and ancillary revenue generation opportunities.
“NTV has been propelled to the forefront of the industry thanks to this market-leading technology,” said Claudio Diotallevi, NTV’s chief information officer. “By increasing our capabilities and the cost efficiencies of our reservation system, we will drive growth, improve competitiveness and increase passenger satisfaction. We selected Accenture and Rail Solutions based on the strength of their proven rail software solutions, coupled with their extensive experience in the transportation industry.”
Rail Solutions also implemented a new revenue management system that can adapt the availability of various pricing products based on customers’ demand. Accenture completed the delivery of a new CRM platform and contact centre for NTV that allows the personalisation of passenger interaction at every point of the travel experience, including time on-board, inside the terminal and while on the phone and using the internet.
“Using Navitaire Rail easy integration capabilities, NTV now has a comprehensive and complementary suite of solutions that allow it to serve passengers with greater flexibility, efficiency and reliability” says Eric Schaeffer, Accenture global managing director for industrial equipment.