Cloud services can help state and local governments, including departments of transportation, better serve their customers. For example, in Virginia, Elizabeth River Crossings (ERC) operates and maintains the two tunnels connecting the cities of Norfolk and Portsmouth, the MLK Expressway, and approximately 51 miles of highway, providing multiple travel options for commuters in the area. ERC is operated under a 58-year public-private partnership with the Virginia Department of Transportation (VDOT). ERC needed to improve the quality of services to its expanding customer base, and management recognized a need for both facility and system resiliency for uninterrupted quality service.
Their journey began with the assistance of AWS Partner Network (APN) Partner Cognizant, who migrated the on-premises back office, external website, and all databases to Amazon Web Services (AWS). System uptime and performance improved by converting ERC’s Oracle database to Amazon Relational Database Service (Amazon RDS).
“Our decision to migrate and modernize on AWS has improved our customer service and reduced cost of operations, satisfying toll road users and our investors,” said Doug Wilson, CEO, ERC. “It has also provided a path to innovate how toll systems operate by using AWS services.”
ERC is accelerating the delivery of the call centre modernisation, implementing Amazon Connect as a part of its next-generation back office.