Uber Transit is integrating its vehicle supply within the Trapeze Pass system to give public transportation providers more flexibility to manage - and increase access to - paratransit services.
“Our partnership with Uber allows transit agencies to provide a new option for paratransit-eligible riders that improves their customer experience and shortens wait times for same day on-demand services,” said Trapeze general manager Teresa Domingo.
It means transit agencies can now book Uber trips for riders directly from the familiar Trapeze Pass platform - something which can be a problem for same-day or last-minute booking as driver shortages and changes in rider behaviour create unpredictability.
There will still be web-based trip booking and next-day trip reminders, along with texts from Uber to inform riders of imminent arrivals for pick-ups.
“This is a real win for transit agencies and the paratransit community," said Jen Shepherd, general manager, Uber Transit.
“All communities - especially paratransit riders - should be able to access transportation to live their lives. Giving transit agencies easier access to our technology through forward-thinking partners such as Trapeze enables that.”