Italian public transport services operator Seta is the first to install and use Conduent’s next-generation DOT1 ticket vending machine, the firm says
The deal covers the central Italian provinces of Modena, Reggio Emilia and Piacenza. Conduent said that the implementation marks a significant step in the digitalisation of Seta’s ticketing services for its 77 million passengers.
Conduent’s DOT1 ticket vending machine is a compact kiosk equipped with a multimedia platform offering an accessible, user-friendly format, designed for flexible deployment of ticketing services and cross-sell opportunities.
Key features include advanced digital payment options including contactless credit and debit cards, NFC-enabled digital wallets on smart devices and digital peer-to-peer payments, such as PayPal.
There are real-time transit updates and critical announcements, connecting passengers to a live digital information network.
Trip planning is based upon real-time timetables from various transportation services, creating a single travel planning interface. Meanwhile, there are cross-sell opportunities such as ticketing packages for multiple modes of transportation and destinations like museums.
With its multimedia capabilities, operators can create a new revenue stream by adding customised content from local partnerships, companies and brands that want to connect with users of the transportation system.
A content management system enables the operator to schedule all forms of digital media, such as high-quality videos and photographs, on a large built-in screen.
"With these DOT1 machines, Seta is elevating the quality of service,” said Riccardo Roat, managing director of Seta. "Conduent's ticket machines will enable Seta to leverage digital technology to provide timely information, more relevant experiences and advanced payment options."
“The new DOT1 kiosk delivers valuable services and information in a way that transportation customers want and expect using intuitive interfaces that facilitate interactions and ticket sales,” said Jean-Charles Zaia, president of transit solutions at Conduent.
