The Triborough Bridge and Tunnel Authority (TBTA) has won the International Bridge, Tunnel and Turnpike Association’s (IBTTA) President's Award for Excellence for its Tolls NY app.
The TBTA does business as MTA Bridges and Tunnels and is an affiliate agency of the New York Metropolitan Transportation Authority.
The IBTTA says the app gives tolling customers in the region more self-service options to manage payments for the toll roads, bridges and tunnels they use, while also giving toll operators a new way to communicate critical messages directly to their customers.
According to the authority, the app has so far been downloaded more than 1 million times and has helped customers remit over $75 million in payments since its release.
IBTTA president Mark Compton says: “The Tolls NY app is a credit to the industry and a perfect demonstration of how toll operators in the US are always relentlessly focused on improving the customer experience. We congratulate MTA Bridges and Tunnels and its collaborators for winning IBTTA’s most prestigious award and look forward to seeing what other customer-service innovations they’ll put forward in the future.”
The award was given out during the IBTTA's 89th Annual Meeting and Exhibition in Anaheim, California.
David Machamer, awards committee chair and assistant executive director at the Oklahoma Turnpike Authority, says: “The members of IBTTA’s awards committee had their work cut out for them when we received so many innovative submissions for this year’s competition. The Toll Excellence Awards continue to serve as a platform for recognising groundbreaking projects, like the Tolls NY app from MTA Bridges and Tunnels, that push the entire industry toward a more efficient future.”
In September, IBTTA confirmed MTA Bridges and Tunnels and the Tolls NY app had won its 2021 Toll Excellence Award in the Customer Service and Marketing Outreach category. The President’s Award recognises the best of each year’s Toll Excellence Award-winning submissions.
IBTTA executive director Pat Jones says: “Technology and how it can be deployed to better connect toll operators with their customers were hot topics throughout our 89th Annual Meeting in Anaheim. MTA Bridges and Tunnels has offered a great example of what can be achieved when our industry works together to use technology to make life easier for drivers on some of the busiest roadways in the US.”