Passenger experience, real-time information, driver satisfaction, electrification and cost savings are the key priorities for the public transportation sector this year.
These are the standout findings from a new eBook from Optibus called Focus on the People: Top 5 Public Transportation Industry and Technology Trends for 2023.
The company surveyed hundreds of public transportation professionals worldwide to identify challenges.
The report says: "Passengers expect public transportation to offer the same seamless experience and real-time updates as other services, such as food delivery and e-commerce."
Increased use of technology will be among the means of achieving this and alleviating other concerns in the years to come.
It adds that electrification and zero-emissions targets, along with addressing driver shortages, continue to be a "top global concern".
Download the eBook here.